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All the users are not able to view certain issue in team - managed project.

Snehil Gupta June 20, 2024

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All the users are not able to view certain issue in team - managed project. 
Issues have not been deleted.

1 answer

0 votes
Ste Wright
Community Champion
June 20, 2024

Hi @Snehil Gupta 

I'm assuming someone can see the issue, correct? Otherwise how do you know it hasn't been deleted?

And these users have access to this Project (i.e can see other issues in it)?

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You can restrict access to an issue, to only allow specific Project Roles to view them - this could be the issue.

To check this...

  1. Go to the issue (you need to be able to see it)
  2. Select the padlock icon in the top-right corner
  3. Add/remove restrictions if necessary

If restricted, the padlock will be locked on the issue screen and highlighted in red.

Ste

Snehil Gupta June 28, 2024

User mentions no one is able to see them. what can be done

 

Ste Wright
Community Champion
June 29, 2024

Hi @Snehil Gupta 

Just this issue, or all of them in this Project?

Ste

Snehil Gupta July 4, 2024

there are 3 to 4 issues all users donn't see. How can we confirm if issue was deleted?

Snehil Gupta July 5, 2024

User didn't receive the notification as well on deletion of issue.

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