Any "New" tix are already showing up as committed in the TO DO column with crossed out tix number

[Judy Baughman]

Why would my new tickets already show up as committed in the TO DO column?  The ticket number is already crossed out too.  This seems to be recent and wasn't like this last week.  How do I fix this?

[John Funk]

Hi Judy,

Because there is a bug in Jira right now that when a ticket with a resolution gets cloned, it also clones the Resolution value. Not sure when the fix will come. 

In the meantime, I have created a post function to clear the Resolution field on the Backlog status (self looping). 

[Judy Baughman]

Thanks for the response, John.  I have seen that bug re cloning tickets when they have already been resolved.  This issue I'm referencing is when a brand new ticket is created from scratch.  It already has a crossed out tix number and reads "(checkmark) Committed" to the right of the pull down that shows (TO DO, In Progress) etc.

[John Funk]

Maybe there is a post function that is setting the value. I would check the workflow for the Create transition to see what is going on there. 

[Tomasz Bryła]

Hi @Judy Baughman 

Just add this post function after Create issue originally  in Create transition.

Regards
Tomasz

[Judy Baughman]

Thanks all for the replies!  I tried several things along with what you all mentioned.  What ended up working was removing "Resolution" from the screens scheme of my particular project.  Now new tix are cleared of the committed status.  

[John Funk]

Just got notified of the link to the bug and some workarounds:

https://jira.atlassian.com/browse/JRACLOUD-75040

I suggest to vote for and follow it.