Api call returns "The reporter specified is not a user"

[Deleted user]

Hello,

I am creating a Jira issue through an API call. It works most of the time but sometimes I get "The reporter specified is not a user" for some of the users in the account.

I can not identify any reason when I look at the permissions of the users, any idea why this might be happening ?

Thanks

[Deleted user]

I still have this issue , does anyone another idea?

[TZAHIBEN]

Having the same issue, happens all the time

[Deleted user]

We fixed this issue by using the "user name" not "user key" in the api call.

The problem was for some users, "user name" and "user key" were different.

[TZAHIBEN]

Thanks Cavit

[Wouter Bruinings]

Hi @[deleted],

Not sure where your reporter data comes from but I encountered strange characters in the string that caused a similar issue for me.

Have you tried removing trailing whitespaces and strange characters from the value you are setting for the reporter field?

Kind regards, 

Wouter

[Deleted user]

Hi Wouter, I fetch the reporter data from my Jira account, display in a dropdown to let the user select a reporter and call the API to create a Jira issue with the selected reporter data.

The white spaces are not the issue as I trim them before.

Thanks