Approver don't see issue description

[Julian from AF]

Hello,

We create a custom issue type AccessRequest with approver. We choose the approver, the approver need to have the full information inside the ticket to decide if he approve or not but actually when he receive the notification, he only see the Approve Decline button and the subject. 

Not the description of other fields. Do you know how customise this page? 

Thank you!

[Jack Brickey]

You would need to leverage the Description field to capture any important info as you can’t add custom fields to the view. You could achieve this thru some automation where a comment could be added and copy custom fields into the comment.

[Julian from AF]

Hello @Jack Brickey 

In the approver view, we don't see the Description part as we can see in the issue "Demande d'accès au dossier "brol" isn't viewable. Why? 

Ok i understand for the custom field but why we can't see the description? It's necessary to understand the demand.. The summary isn't enough.

Thank you

[Jack Brickey]

so i'm on cloud and i just check my portal/approvals and found that I can select show/hide details on an already approved issue. maybe this is different for server.

[Julian from AF]

Maybe but your portal doesn't have the approve/ decline button. Is it possible it's not the same interface? 

For information my Jira Service Desk 4.21 , Jira Core 8.2.1. 

Thank you!

[Julian from AF]

It's seems due to the version of Jira, i need to update it. 

[Julian from AF]

Here the actual situation : Julian Castello (me) and the test account Julian Test. The approver julian test don't see the description, just what you see here.. Do you know how add more information in the approuver side? Thank you