Apps uninstalled unexpectedly?

[Jakub Sławiński]

I just noticed that few of the apps I have on my instance have been uninstalled?

I had few of them installed with promo codes, but I see the following in the promotions:

"Ended on Dec 28th 2021 since one of the eligible app is uninstalled"

Have you seen anything similar?

[Marin Varvodic]

Hey, seems that they didn't solve it yet. We have the same issue with our customer.

[Marin Varvodic]

[Nic Brough -Adaptavist-]

That looks like the same "problem" - you've got a promo code for an app that is no longer of any use, because it has expired, and/or you've uninstalled the app it is for.

There's nothing to "solve" here, you just need to get a valid licence and make sure the app is installed.

[Nic Brough -Adaptavist-]

The message you are seeing is not written very well, but it means that you installed an app using a promo code which came with conditions about which apps it applies to.  Someone has removed one of the apps that needed to be installed for the code to work, or its licence has expired, so the code is no longer valid.

[Jakub Sławiński]

Yes, but the funny thing is that no one uninstalled them explicitly. The instance is with annual payments enabled, so it is another bug related to them.

I will let you know if the Atlassian support provides more details.

[Suyash Jain {Appfire}]

Same thing happened with us as well. I will update this question once we hear back from Atlassian.

[Jakub Sławiński]

I believe you will not hear back from them ;)

The issue is that even if you use the 100% promo code, their system is uninstalling apps without payments, even if there was 0 USD to pay.

[Piet Niesemeyer]

Hello @Jakub Sławiński 

we have the same problem, did you manage to solve it?

[Nic Brough -Adaptavist-]

Yep - they got a new licence for the missing app.

[Jakub Sławiński]

Yes, I started another trial ;)