As a user they will not be able to access the JIRA project and boards after the migration (C 2 C)

[durga prasad]

Recently we did a cloud to cloud migration from https://r2integrated.atlassian.net to https://dreyersgrandicecream.atlassian.net. The migration process is complete. But user can't find Jira project and boards. (They also get re invite to the project after the migration). Please suggest me how to fix this.

Note: This is a free site (trial version).

[Trudy Claspill · Accepted solution]

Hello @durga prasad 

Which migration method did you use? There are 4 methods available per this document.

https://support.atlassian.com/migration/docs/compare-cloud-to-cloud-migration-methods-for-jira/

What types of projects where migrated; Software, Service, or Work Management? 

[durga prasad]

Hi @Trudy Claspill 

we migrated Jira Software project. That is a Cloud to cloud Migration.

[Trudy Claspill]

Did you execute this part of step 4?

https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/

Users and groups are automatically added to your migration. Currently, we migrate users and groups separately, which means users won’t be added to groups and they won’t have product or project access. You’ll need to manually add users to groups after migration.