As an administrator I see strange values (0) for each column of the Agile Board

[Luca Bellomi]

Good morning,
I have configured several agile boards. They all work correctly except 1, which is also the DEV MAIN Board. Io ho riscontrato il problema since yesterday:
When the board is loaded, an additional ajax call is also started. At the end of this, for each column of the board, they are shown the new values ​​"(0)" that were not present on the board before

I verified that the problem was not due to:
- incompatible add-ons -> all addons are compatible and correctly updated
- custom fields that can create problems (including those created with script runner) -> no problem found

The problem occurs from Yesterday evening (17/04) after having performed the optimization operations of the "Jira service desk", but no ticket is into the board (on the board there are only issues in development and not tickets)

I have created an Agile board equal to the Main Board and the latter does not present any problems.

I ask for your support.
Thank you!

Luca Bellomi

[info info]

The JIRA update did not solve the problem.

The problem was identified later and resolved as described below:

• Access in safe_mode
• Enabling/disabling addons until we encounter the problem with the "CRM for JIRA - Customers" Addon
• Enabling/disabling addon modules until we encounter the problem with "Sales Rest Servlet Filter (catalog_rest-filter) - Provides rest services"
• In fact, the Board in question was the only one configured to be integrated with the CRM
  It was enough to eliminate the integration

Thanks for the support!

Bye!

Luca

[Andy Heinzer]

Hi Luca,

Could you take a screenshot of this problem?  I think this would help us to better understand the problem here.

I understand you have ruled out plugins to Jira as a cause, and custom field, but there are other ways to inject custom scripts into Jira that could be happening here.   I would recommend trying to have your database admin run these SQL queries against the Jira database to see if there are any field descriptions that might have a script in them:

select * from fieldconfigscheme where description like '%<script%' OR description like '%<SCRIPT%';
select * from customfield where description like '%<script%' OR description like '%<SCRIPT%';    
select * from customfield where description like '039avascript%' OR description like '%html%' OR description like '%css%';
select * from fieldconfiguration where description like '039avascript%' OR description like '%html%' OR description like '%css%';

I would also check the Announcement banner in Jira to see if this contains any scripts as well.

If none of these show any scripts here, then I would be interested to see if this problem is happening across different browser types (Chrome, Firefox, Safari, IE, etc).

[info info]

Good evening,
I enclose the board screen image.

Queries do not return any scripts associated with the fields

I attach the configuration screen of the Announcement banner (no script configured)

I find the problem on both Chrome, Firefox and IE

Thanks

[Andy Heinzer]

Hi Luca,

I have not seen that particular problem before.   I am not sure what exactly might be accounting for this strange set of zeroes appearing here.  Perhaps you can generate a HAR file when this pages loads.  This might help us to understand more about the calls made to request this page.   Alternatively, if you're using Chrome or Firefox, it might help to highlight this text, then click the "Inspect" for Chrome or "View Selected Source" for Firefox.  This should bring us to the specific html code that generated this particular text.   It might not tell us enough to figure this out, but it is possible there might be clues either in those tags or near them that tell us more about what is responsible for those appearing on this page.

However I am also curious if you can try to disable all the other user plugins in your Jira installation, except for Jira Software/Agile specific application components.  I still want you to be able to use and see the Agile boards here.  But other wise I am curious if perhaps one or more of the plugins you have in your instance might be injecting this text on these pages.   Just because Jira does not indicate a plugin is incompatible does not mean that it is incapable of alerting the way pages like this are being displayed.

[info info]

Meanwhile, I forward you:

the first major call when the board loads.

Once the board is loaded, there are 4 additional calls which are the ones that make the "(0)" appear.

I'm disabling the plugins one at a time, but the presence of the "(0)" persists. It is strange that the other boards, equally configured, are not affected by this problem.

You can download the HAR file from this wetransfer link: https://wetransfer.com/downloads/f322fe4c4379d719b9e3daad59b0feb420180423102753/fadf5916f85d484d8bfd2aaec2427c0920180423102753/d783d2

Thanks

[Andy Heinzer]

I was not able to open these HAR files in by debug tool, I get an error when using my tool that the file appears to have been truncated.   I was able to open these in a text editor, but it's a bit harder to make more clear determinations using this method.

I have tried to recreate this problem, but I cannot seem to do so yet.   Can you tell us more about this board?   Such as, what is the JQL filter used for selecting issues on this board?   Is this a scrum or kanban board?  

The initial post to this thread mentioned that there was an expectation that there would be Service Desk issues appearing here, but that these are not showing up.   Are the users of this board able to see those specific Service Desk issues in other parts of Jira (such as the project in question, and/or via the issue navigator)?   I ask because I wonder if we're perhaps focusing too much on this other symptom of the '0' appearing on the page when we should be focusing on the expected issues appearing on that board.

What happens if you attempt to copy this board?  (Board -> Copy)  Does the clone of this board also exhibit this same behavior?

I am also interested to see if you can highlight the "(0)" text with your cursor, then in Chrome right click on it and choose 'inspect'.   This will bring you to the developer tools again, but will also then highlight the html code that is responsible for displaying that element.   I'd be interested to see if we can look at the 5 lines above and below that section to see if we can better understand the divs, classes, and other html elements on that page that could be responsible for this appearing here.

What version of Jira Software is this?  What version of Jira Service Desk is installed on this site?

[info info]

With the last test the element ("0") in the board has disappeared : i have enabled safe_mode and a lots of add-ons have been disabled (both systems and third parties) so it is difficult form me now to understand which caused the problem.

The board is of type SCRUM and the source filter is: JQL = "Dw Board Backlog" = "Put In" OR "Backlog priority" in (1, 2, 3, 4, 5, 6, 7, 8, 9) ORDER BY Rank, "Backlog priority", key DESC

Abaut the service desk, the changes I've made, have been few in terms issue. Mostly, I modified the filters of the queues and some SD automatisms. Regarding the issue, instead, I modified a value of the field "resolution" (We had created a double value "Unresolved" in addition to the system but we realized that it was duplicated and gave problems in the SD)

<What happens if you try to copy this board? (Board -> Copy) Does the clone of this board also exhibit this same behavior?>
    --> At momentonto I can not perform a test because with the disabled plugins the problem does not occur

<.. highlight the html code that is responsible for displaying that "(0)">
    --> also in this case I can not perform a test because with the disabled plugins the problem does not occur (I had already done that test, but I do not seem to have found significant information)

This morning we decided to update JIRA from 7.8.1 to 7.9 and then restore all plugins .. We hope the problem will be solved and I will keep you updated as soon as the operations are completed