As soon as I install an app, it uninstall itself

[amcroce]

Hello there!

I was trying to install two planning apps, in Trial, just to test if our team can use them, but something strange is happening, since a few minutes after I install them, they get removed but without any warning or error for me to understand why.

The logs even says that I uninstall them but I did not click any uninstall button. Maybe I'm doing something wrong, and some of you can help me identify what.

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These logs was from yesterday (I attempted more times with the same result)

This log is from today:

Thank you in advance.

[amcroce · Accepted solution]

Ok, found the solution.

Is related to billing issues, once that was fixed, I could install the app with no problem.

Please see this post in the developer community.

Thank you.

[Lex Kovalenko _Appfire_]

Hi @amcroce , my name is Lex and I'm the PM responsible for mentioned apps. 

Indeed, there were issues on the Atlassian side affecting numerous marketplace apps. 

I hope you had a chance to test the apps. Please let me know if you have questions or feedback.

[G subramanyam]

Hi @amcroce welcome to the Atlassian community.

This looks strange as their are no active incidents reported by Atlassian. I internally checked with my Jira admin and we can't replicate this issue.

May I ask you to try with other marketplace plugin to narrow down the issue.

[amcroce]

Hi, yes I'll try, I have installed other plugins before, let me try with another one.

[G subramanyam]

Parallelly, the Planning poker support team are available now, if you would like to connect with them and share the screen shot.

[amcroce]

It happened again, if I refresh a few minutes after installing (around 4-5 minutes), the plugin is not there anymore.

I was wondering if there is some limitation or missing configuration but I could not find any warning or error that helps me identify why this is happening.