Assign issues based on who is currently doing shift

[Abdul Wahid Dalvi]

We are part of production support team and currently started using email to jira functionality to track the numbers and types of queries being managed in order to identify further improvement and efficiency opportunities. We work in 24 x 7 environment and have a support person working in different shift. Is there a way we can assign issues based on who is currently doing shift? 

[Raynard Rhodes]

I have Automation For Jira and you may be able to do a global automation. I have not tested below, but logically it seems like it would work. You should be able to add as many people as possible. Time is thought of as 24 hour and start of day is midnight (00H) so 14h is 2PM. Let me know if this works

When: Issue Created

If/Else condition: If: created >=startOfDay(14h)

Then: Assign the Issue to: Work Balance (Select user)

[Abdul Wahid Dalvi]

Can we dynamically retrieve user list based on rotational shift?

[Abdul Wahid Dalvi]

Also, I missed to inform that we are using jira software and not service desk? Is it feasible through jira software too?