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Assignee can not see the issue he is dealing with in the project

yundong.li
Contributor
September 3, 2021

In the project, I configured the issue security  and added the current Assignee to the security level.
When he finishes deal with the issue, he cannot see the issue again, how could I do to let the assignee can see all issues he has processed ,but not other issues?

1 answer

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KAGITHALA BABU ANVESH
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September 3, 2021

Hi @yundong.li ,

 

who can add issue security level --> which is configured in "Permission Scheme"

image.png

in which level -> The Assignee is set. 

Is the same level is displayed on the issue view screen.. ?

Please check the above cases.

 

Thanks,

Anvesh Kagithala

yundong.li
Contributor
September 5, 2021

Hi  Anvesh Kagithala , thanks for your help.

I am the jira administrator , I can add issue security level.

I set it like this pic:

jira-sl-01.png

 

but after the current assignee deal with the issue , he can not see this issue again.

 

how could I  do to  let he can see the issues that he deal with ?

KAGITHALA BABU ANVESH
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 5, 2021

Hello , if possible can you please send me a screenshot of the issue with the security field value.

you can hide sensitive data 

yundong.li
Contributor
September 5, 2021

hi Kagithala, is it this screenshot ?

yundong.li create the issue and assign to adong.li;

after adong.li deal with this issue ,he can not see this issue again.

jira-02.png

yundong.li
Contributor
September 5, 2021

@KAGITHALA BABU ANVESH  thank you very much,

do you need any more informations ?

I just want to realize that after the assigneer has dealt with the issue, the issue is still visible for him.

I take any way to do it ,but nothing can use.

Is jira temporarily unable to implement this function, or my method is wrong?

KAGITHALA BABU ANVESH
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 5, 2021

As per the security level. the issue is viewable by only , Reporter and assignee.

For other it will not visible. if you want to see it, please update the security level by adding yourself.

Can you please mention, what kind of help you needed on this.

yundong.li
Contributor
September 5, 2021

hi ,Kagithala:

yes , When the assignee started to deal with the issue, this issue was visible for him;
But after he has dealt with this issue, he can not see this issue again.

I do not know why ?

KAGITHALA BABU ANVESH
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 5, 2021

Now got it,

if the assignee updated , then they are not able to see this right. Let me check the probability in my test. Will get back to you after some time

yundong.li
Contributor
September 5, 2021

@KAGITHALA BABU ANVESH  

thank you very much!

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DEPLOYMENT TYPE
SERVER
VERSION
8.3
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