Assignment of multiple licenses to one user

[Lesedi Molokomme]

Hi there,

We are running out of licenses for JIRA in our organisation, I have spent days trying to pull stats on the permissions that each group and project, but not really getting what I need from them or rather I am struggling to actually answer question 1 of the below two questions:

1. When you add a user to a group - and add Permission Schemes to that group, then later add that user to a project - and add Permission Schemes to that  project, will an additional licence be assigned to the user. And does the user get assigned more licenses when they are added to more projects that has certain permissions assigned to them?

2. How do you prove either outcome of the above? I figured I could just add myself to multiple groups and projects, and see the outcome, but that's a dismissable offence so please help. Anyone else running out of licenses and not understanding how?

Thank you!

[JP _AC Bielefeld Leader_ · Accepted solution]

Check the members of the following groups in Jira:

jira-core-users

jira-software-users

jira-servicedesk-users

By default these groups define, who is licensed for which application.

Best

JP

[Lesedi Molokomme]

Thanks JP!

[Craig Castle-Mead · Accepted solution]

Hi @Lesedi Molokomme 

Licenses are per user and application type (JIRA core, software or service desk), regardless of how many projects of each they have access to. As for your 2nd question in terms of proof- if you go to your license usage and add a user who is already licensed to another pricey, the usage won’t change. One of the environments I run my account has access to 14,500 projects and it only consumes 1 license.

CCM

[Lesedi Molokomme]

hmmmm so my next step would e to figure out why some users are being added to the JIRA admin and Jira software app types.

Thank you Craig!