Atlassian Account ID Lookup for Regular Users

[Mathew Lederman]

How are regular users supposed to align an Atlassian Account ID with an actual user (email address) since the API only returns the Account ID for some user-picker fields?

[Sunny Ape]

Hello @Mathew Lederman 

This is a frequently asked question. Essentially, you can't unless that user has enabled their email address to be public in their profile settings. It's to comply with GDPR law, and this is why it says this in the REST API documentation:

Privacy controls are applied to the response based on the user's preferences. This could mean, for example, that the user's email address is hidden. See the Profile visibility overview for more details.

Google 'jira cloud rest api get user's email' or search this forum for similar phrases to see the hundreds, possibly thousands, of times the topic has already been discussed.

[Mathew Lederman]

That's the answer I expected, but was hoping somebody had found a proper solution to Atlassian's poor attempt at meeting GDPR.

Do you know what level of permissions are required to see user details? Is site-admin sufficient? Or do they need org admin permissions?

[Sunny Ape]

The answer is still no for 'general' user accounts that use personal email addresses. No level of permission allows anyone, even an Org Admin, to override an individual's right to privacy for their personal email address.

Only if your organisation is using Managed Accounts can your Org Admin sets a policy that all users have their privacy settings to allow everyone in their organisation to read their email address. This makes sense, because, in that situation users are logging in with their organisation's email address, not their private, personal email address.

Read the Profile visibility overview for more details

Google this topic. All the questions you're asking have been asked a bazillion times before and the answers are fairly well documented.

Have fun.

[Mathew Lederman]

Unfortunately Atlassian has tons of documentation that only half-answer most questions. I've found very few pieces of documentation that fully flush out a specific topic.

For this scenario, I am an org admin of an organization with >12k managed accounts. I can't find anywhere (including Google searches) where I can find a policy to force users' privacy settings. The closest I can find is the document you provided which details the defaults, but doesn't share any way of changing the options.

If you can share any links or previous posts I would really appreciate it. I can also reach out to Atlassian Support, just thought of the community first.