Atlassian account verification email not received

[Prashant Sohani]

Hello,

I am unable to receive the verification email on this address: <removed>

Can you please help to resolve this issue? Thanks

[John Funk · Accepted solution]

Hi Prashant - Welcome to the Atlassian Community!

If those don't pan out with Jack's recommendation, you should open a support ticket with Atlassian. Your email might have gotten blacklisted during the sign up process. 

https://support.atlassian.com/contact/#/

[Prashant Sohani]

Thanks, I could not resolve the issue after repeated attempts, and also verifying that the email address could receive mails from other addresses.

Eventually I could work around this issue by using Google-based sign in instead of email-based.

[Jack Brickey]

If it is a specific address only that does not receive the invitation then my guess would be it is being blocked on the incoming email side. Some spam filter for example. Check the junk folder. It would be interesting to create an automation role as a test that sends an email to that address.

[Prashant Sohani]

I checked everything possible, including trying to send emails to that address from other sources, all of which worked just fine.

Eventually I found a work-around for this, not sure what the issue is here, though.

Thanks for the help!