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Attachements in JIRA tickets say "Failed to load" on Chrome and Edge Browser

Yogeshbhai Chalodiya
Yogeshbhai Chalodiya
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December 16, 2024

I'm experiencing Failed to load issue on all attachements. failed.png

I can't see its preview as well.

pree.png

I can see it only when I download them. Has anyone experienced this before or know how to resolve this issue?

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 16, 2024

Hello, Good day. Whether all users are facing this issue or only you are facing this issue?

Has this issue started recently?

Would like to know if you have tried from a different web browser?

 

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EricH
EricH January 6, 2025

All users. Yes multiple browsers.

 

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EricH
EricH January 6, 2025

Chrome, firefox, safari

 

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EricH
EricH January 6, 2025

+ application on mobile.

 

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 6, 2025

Thanks. What is the file type ?

Noticed the following bugs, not sure if its related.

https://jira.atlassian.com/browse/JRACLOUD-81755

https://jira.atlassian.com/browse/JRACLOUD-83718

Also, what is the file size?

Could you try a small .png file ?

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