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Attachment fails to upload in JIRA cloud

Ash
Ash
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May 9, 2019

Hi All,

Users from vendor company unable to attache files to Jira ticket with the below error message "we could not connect to file storage service"jira attacherror.jpg 

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Kurt Klinner
Kurt Klinner
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May 9, 2019

@Ash 

HI

 

is the problem reproducable (think it could be related to network related issues)

Did the users test as well with a different browse just to ensure that we do not have an kind of weird side effects

 

Cheers

Kurt

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Ash
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May 15, 2019

Thanks for your response @Kurt Klinner 

Here is the KB i found and it worked fine

https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html

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