Attachment with *.dat dile generating while resolving or closing issue in jira

[Hema TB]

If any issue is being resolved or closed in jira automatically *.dat file generating and sits as attachment in jira, when resolution mail sent to customers they are getting all the other attachments in the mail, I wanted to know how we can remove this .dat file from jira. or Is there any way we can send mail to customers without .dat file.

Thanks in Advance.

[Nic Brough -Adaptavist-]

This is not something Jira can do without add-ons providing scripting or automation, although the files could be generated and attached by some processes.

So, you've got a process that is creating these files.  First, take a look at the issue history - it should be recording the person adding the file - what does that say?  I am thinking it might be being attached by incoming email.  If the history does not tell you that, then you will need to talk to your administrators to ask them why they have got code that creates the .dat files

[Hema TB]

Hi @Nic Brough -Adaptavist-

No process is generated, however, we have kept latest attachment to be sent while closing the issue using Email this issue as post function.

No code or any script was written for closing the issue in Jira.

Can you tell us how to delete this .dat file from attachment, and now we are facing another issue that we are not able to send mail to users which contains .dat files attached in it.

[Nic Brough -Adaptavist-]

I am sorry to be blunt, but "No process is generated" is incorrect.

There is clearly something creating a .dat file and attaching it to the issue when you close or resolve an issue.  Jira does not do this natively.

If this thing is in Jira, then it is a post-function or listener that your admins have added to it.  If it is outside Jira, then it is a service of some sort doing it. 

But "using email this issue" is the culprit.  You have configured it to convert the emails to a .dat file and attach it to the issue.

You can remove existing attachments if your users have "delete attachment" permission.  If you want it to stop new attachments, turn off the function in "email this issue".

With the issues that the users can't send - what errors are you getting?

[Hema TB]

Hi @Nic Brough -Adaptavist-

Now I have disabled the attachment in "Email this issue".

I just want to know if I disabled in an email this issue, the original attachment to the ticket in Jira is also disabled while sending mail to users or only.dat file will be removed 

[Nic Brough -Adaptavist-]

If I understand it, no, you will need to go back and delete the .dat files if you don't want them any more.

[Hema TB]

okay, Thank you