Attachments show as BLOB

[Juby John]

Whenever the user submits an attachment to a ticket, and we go to download the attachment from the ticket – the attachment opens as a word document that then opens as a blank .txt file when downloaded. The name of the file is "blob".
Why does this happen and how can it be fixed.

[Petter Gonçalves]

Hello @Juby John

Thank you for reaching out.

We saw you have already created an internal ticket with the Atlassian Standard support about this problem.

Since we need some confidential information to proceed with the investigation (Like the own file itself), we will keep this investigation on the internal ticket, publishing its resolution in this community question when we finish it.

Thanks!

Petterson Gonçalves - Atlassian Community Support

[Angie Vonnahme]

Was this resolved? We are seeing the same in our instance of Jira Cloud.