Authorize a group of user to see only a filtred view of the tickets

[Rémy Marchal]

Hello, 

I would like to open Jira to our clients and therefore let them see the ticket where field  client = client name and label != internal

What to you recommend to do it. 

[Fazila Ashraf]

Hi @Rémy Marchal 

Check the issue security feature of Jira for this use case -> https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

 You could set some automation to apply the security level on an issue if the field conditions are met.

[Rémy Marchal]

Hello @Fazila Ashraf  thanks for your answer. 

Is there a way to edit all the ticket to update the correct security level and also be sure that all ticket created are automatically added with the correct security level? 

[Rilwan Ahmed]

Hi @Rémy Marchal ,

You can make use of Bulk Change and update the issue security for the existing tickets.

In case if you are not able to set issue security for tickets, then see the cause and workaround mentioned in https://confluence.atlassian.com/jirakb/unable-to-bulk-edit-security-level-397803924.html

[Rémy Marchal]

ok for existing but I don't want other user to manually select the security level.

Is there some automation I can setup that would automatically set the issue security so client is able to see it after it's created? 

[Fazila Ashraf]

You can setup automation that gets triggered on every new create that sets the security level based on the data that is filled in the ticket during creation.

Also, there is a free skill builder course that explains on how to set such systems for different use cases - https://university.atlassian.com/student/activity/817156-issue-security-in-jira-asb-152-course-description