Auto Assignee automation not working

[Daniel Marder]

Hello,

There are 2 places where I can see the configuration:

(1) in the project setting at the bottom (choose default assignee between project lead and unassigned).

(2) Automation page 

I wanted to create an automation when an issue is created auto assign to one of my engineers but it takes into consideration only the default.

so I left it as unassigned and created the following rule:

When Issue Created 
condition Issue is unassigned then assignee is XXX

My guess is that it is not working because the default one uses Unassigned with capital U and the Automation trigger uses with lower case.

This is hard coded by Jira.

[Daniel Marder · Accepted solution]

After a lot of testing it seems that the way to go would be not to use the Assignee as a condition. 

I changed it to use when created a issue type bug then assignee and it works perfectly .

[Alex Koxaras -Relational-]

Hi @Daniel Marder and welcome,

The rule I tested and works fine is the following;

Kindly do that and let me know how it goes.

[Alex Koxaras -Relational-]

In addition to the following keep in mind that "auto assign" may live:

• Within the project setting (default assignee)
• Jira Automation
• Workflows post function

You might want to check the audit log of your rule. Is it a success, or with errors?

[Daniel Marder]

Hi @Alex Koxaras -Relational- ,

Thanks for the quick response.

Unfortunately it did not work.

New ticket still shows as Unassigned and in Audit it sys it did not match the condition

[Daniel Marder]

I think there is a BUG with the Unassigned and unassigned differences.

I created a rule to do when it is NOT empty as a workaround and that works.

[Alex Koxaras -Relational-]

@Daniel Marder nice to know that it worked. Kindly mark an answer as accepted, in order to help others in this community find the proper answers.

Thanx!

[Daniel Marder]

I think there is a BUG with the Unassigned and unassigned differences.

I created a rule to do when it is NOT empty as a workaround and that works.

[Daniel Marder]