Auto assign issue type to a specific Service Desk Agent

[Ian Walker]

Hello.

I want it so that when a new ticket is created (which gets assigned to our INVESTIGATE swimlane) it automatically gets assigned to SERVICE DESK AGENT 1.  I then would like it so that when an issue is moved from INVESTIGATE to DEVELOPMENT - ASSESS then the assigned agent automatically changes from SERVICE DESK AGENT 1 to DEVELOPER 1.

How can I do this?  I read the link below but I do not seem to have the Automation option it mentions in my JIRA project settings.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Auto-assign-issue-type-to-a-specific-Service-Desk-Agent/qaq-p/869632

How else can I do this?

Thanks.
Ian

[Alexey Matveev]

Hello,

The Automation option is available only for Jira Service Desk projects. Is your project a Jira Service Desk project?

Also you can add the Update Issue post function to your workflow to set an assignee.

[Ian Walker]

Hi Alexey.

Perhaps I am not doing it properly?  I gather I have to edit an existing workflow for this but I am not sure how to do it.  When I look at editing existing workflows and the transitions it seems to apply after the ticket has been created (i.e. the transition and agent assignment occurs after the ticket has been created and is then moved around the JIRA board) but I want it to happen when they first click 'Create Issue' and the issue type is BUG as well.

What I want to automatically change to an assignee I decide is shown below.

So I want all new issues > Assignee = Ian (me).

Is that possible?

Thanks.

[Ian Walker]

So I want the field highlighted below to automatically show an assignee that I choose - does that make it clearer?

Thanks.
Ian

[Alexey Matveev]

Ah, I see. You want to set an Assignee right on the create screen. It is not possible for Cloud