Auto labels base on Reporter is in Group in Company managed project

[Mimi Peters]

Hi there,

I am using Automation for team-managed projects to set labels based on the Reporter is in CS, CDD group etc. Is there a way I can do this for company managed project without using Automation? Or there is also alternative solutions in team-managed projects?

Thanks for all.

Regards

MM

[Bill Sheboy]

Hi @Mimi Peters 

For a company-managed project, I am certain you could add a label based on the reporter.  Depending on the triggering event, you might be able to do this with other Jira features or marketplace addon apps.

My question would be: what problem are you trying to solve by doing this?

I hypothesize you are doing this for a team-managed project (TMP) because the card contents on the board cannot be configured yet (and it does not appear that is happening any time soon, per Atlassian's comments in this suggestion).  And label is one of the built-in fields for TMP.

For a company-managed project, you could just add the Reporter to the card.

Kind regards,
Bill

[Mimi Peters]

Thanks Bill,

My use case is we have a couple of boards used by different departments e.g. Unit A, Unit B and Unit C, etc. We use status called it "More Info" so we can pass the Jira to the other departments when we collect more information. As different units need to look for their group's tickets so I want to labels it by department base on Reporter's group.

We prefer to use the Issue view in Jira as they can see different boards in one place

[Kelly Arrey]

One approach would be to create Jira groups which list the members of each group. Then you could write JQL like:

`reporter in membersOf("Unit A")`

[Mimi Peters]

sure but where do I put this JQL in the project so it will auto add the labels in the ticket once its created?

[Kelly Arrey]

Hi @Mimi Peters Sorry, I was thinking laterally.  If you toggle from Basic to JQL at the top right of your Issues page, you could add that JQL snippet to your query and see all the issues reported by that unit. You could save a different filter for each unit. This wouldn't require a label or an automation rule (but you might want either or both for other reasons).

[Mimi Peters]

I see, the labels also help us to be use when we create Dashboard, the one Heatmap chart I use it for this purpose so to know which department raised the most ticket etc. :) Or can I pick Group in some of these chart?