Auto response/action on closed ticket commenting

[Deborah Cross]

Greetings all - I'd like to set up some responses or behaviour to trigger when people comment on tickets which are closed.

Is there anything in Jira Software on Cloud that I can take advantage of to do this? Whether it be an email to the person commenting or setting to a particular status via workflow so that attention can be paid?

I know that the assignee should get an email when the ticket is commented on, but I'd like to push the onus back onto the person trying to make the comment. 

Thanks for your help.

[Earl McCutcheon]

Hello Deborah,

I would recommend looking into the following plugins that can do this.

The First add-on is Automation for Jira as covered in their documentation here:

• Automation for Jira: Concepts

Next Would be Script Runner for Jira as mentioned in this Community post using one of the available scripted post function on the Reopen Transition:

• JIRA: Automatically add a comment on transition?

-Earl

[Deborah Cross]

Thanks Earl. I'm not sure we'll implement that due to the return on investment, but it looks like a possible solution.