Auto-update of comments

[Nicolas Charpentier]

When I'm on a JIRA issue I need to refresh the page to see if any changes happened in the comments. Whether, a colleague has an auto-update of comments in the issues, he does not have to refresh the page. 

I can't find any way to configure this. 

How can I also have the auto-update of comments ? 

[Dan Breyen]

I brought this up to Jira Support, and they said this is the way it works in the cloud and you have to manually refresh the pages when you change stuff to get pages to show the updated information.  

[Nicolas Charpentier]

Hello @Dan Breyen 

I can assure you my colleagues have the auto-refresh, and I don't. 

There must be something auto-configured in my account I can't change.

[Alex Koxaras _Relational_]

Hi @Nicolas Charpentier 

Apart from the F5 button, there isn't another way to refresh the page. Jira works with async functions, meaning it returns a promise of something and not the actual something. On my instance, if you wait slightly you can see the comments update without doing anything.

[Nicolas Charpentier]

Hello Alex,

My experience indicates the opposite. If a comment is updated every 15 seconds,

• my colleague will see all of the changes. 
• I won't see any change unless I refresh.

We are both admins of the platform. 

[Risikanta Pradhan]

Hi @Nicolas Charpentier and @Dan Breyen, I need a few suggestions from you.

When we reply to an email thread, it successfully adds a new comment to the Jira ticket. However, if we make edits to earlier parts of the email thread, those changes are not reflected as updated comments in Jira.

Could you please confirm if there's any way to update previous comments through the email thread? If not, could you provide any related documentation or guidance on this?

Regards,

Risikanta