Autocomplete field in Create issue window no longer suggests client names

[Ken Jacobs]

I used to be able to start typing the first letter of a client in the Client Name field in Create an issue and it would suggest the full name. It no longer suggests names (which I had used before). I can't remember if it is a custom field or not

[Pablo Vergara]

Hi @Ken Jacobs 

Knowing the field type currently used for "Client Name" would be critical. Is it a regular user picker field type? Does some third-party app provide that custom field?

You can ask your Jira admin to check on the field type and confirm it.

If a regular user picker is used, the User Picker's auto-suggest feature requires the Browse User's Global Permissions to work. Please ensure this permission is correctly assigned to the logged-in user.

Also, make sure proper filtering is used ("Enable group or project role filtering" option) on the user picker if enabled.

I hope this helps you get to the root cause of this incident.

Best regards,

- Pablo / SSE - Service Rocket

[Ken Jacobs]

Thanks for the detailed reply. I am the admin and only user.

Here is some infor attached.

[Ken Jacobs]

I think it was just autocompleting. No third party app involved.