Automate Date Field based on Custom Field

[Cristina Carrillo]

I have two custom fields. Resolved with Customer and Date Field, I would like to automate the Date Field when a value (yes or no) is added to Resolved with Customer. Is this possible? Any assistance would be appreciated. 

[Mark Segall · Accepted solution]

Hi @Cristina Carrillo - Yes you should be able to do that with something like this:

• TRIGGER: Field Value Changed (Resolved with Customer)
• IF CONDITION
  • Resolved with Customer = Yes
  • ACTION: Edit Issue (Date Field)
    • {{now}}
• ELSE
  • ACTION: Edit Issue (Date Field)
    • Leave blank

[Cristina Carrillo]

Thank you! For the Else condition, how would that look? So far I have this - apologies, still trying to learn all this:

[Tim Perrault]

I think you are going to have to use the If / else block condition instead of the issue fields condition if you want the else part. Not sure if the else part is needed though

[Cristina Carrillo]

Got it, thank you.