Automatic assignee without email notification when reporter is assignee

[Craig Silver]

I just learned how to use Jira's automation to automatically set the assignee when creating a ticket. Then I noticed that I get an email notification of that change of assignee, but I don't need notification when I am the reporter.

Is it possible to suppress the (email) notification of a change to the assignee at the time of ticket creation, when I am also the reporter?

Note that I should receive this notification even when I am the reporter, but the ticket is already created. For instance, when the assignee changes to someone other than the reporter (someone other than me), and then changes back to me.

[John Funk]

Hey Craig,

I don't know that you are going to be able to do much about this. Just changing the Notification Scheme will probably not do it. 

While in Jira, you can click on your avatar (either your initials or an avatar) in the upper right side and then choose Personal Settings. 

There you will be able to click on or off the You're the assignee for the issue for notifications. If you click it off, I assume you will not get a notification for any issues where you become the assignee, whither you are the reporter or not. 

But if you click it on, which it probably already is, you will always get it when you are assigned - there is no condition you can add to it there. 

[Craig Silver]

Thank you for your answer. I had an idea that I'll explain in my reply to @Miguel Ramon ...

[Miguel Ramon]

Hey @Craig Silver! Miguel from ServiceRocket here.

Think the most straightforward solution to this would be to edit the notification scheme of the project where the automation rule is running. If the rule is scoped to several projects, you may need to edit several notification schemes.

From what I understand, you should get the desired functionality by removing the Reporter from the You're assigned to an issue option in the notification scheme:

Let me know if that works for you!

Regards,

[Craig Silver]

Thank you for the suggestion but wouldn't that prevent Jira from emailing me every time I were assigned a ticket? I only want the notification to be suppressed when I am being assigned a ticket that I myself created.

It occurred to me that perhaps Jira has another way of automatically assigning me a ticket: the automatic assignment feature. I hadn't set the project's Default Assignee. That's now done, and I disabled the automation. I'll see what happens when I create my next ticket. Perhaps automatic assignment is smarter about avoiding an email when I myself am creating the ticket.

Question though: Must the ticket have a component selected before automatic assignment will occur, or is the Default Assignee in Components an override for the DA on the project itself?

[Miguel Ramon]

Hey @Craig Silver! As you mention, the project default assignee would apply to all issues, even if they do not have a component selected. If you do select a component, Jira will override the project default assignee to whatever you select for that component, which can be the Component Lead, Project Default, Project Lead or Unassigned.

So, in conclusion, if you need more granular issue assignment upon creation, go with components, otherwise, the project default assignee is fine.

And yes - switching to default assignees sounds like a good idea. I do want to ask a question however: Do you mean to suppress all email notifications when you become assignee of tickets you've reported, every time, or do you mean only to suppress the initial assignment email notification that occurs right after emial creation? Because if that were the case, you may be able to get away with it by de-selecting the "This ruke should send emails" option in the automation rule "Edit issue field" action:

[Craig Silver]

Hi @Miguel Ramon.

Sorry for the late reply. I am struggling with several things in Jira, one of which is not receiving any emails to new user accounts, to set up a test related to this thread about issue assignment, though I am receiving notification emails about ticket assignment.

To answer your question, I guess I want to suppress email notification when, and only when, the user assigning the ticket and the new assignee are the same, plus (also suppress notification) when the user being assigned the ticket is the same as the user creating it. Admittedly, I'm confused as to what setup steps to take to achieve that. 

Full disclosure: I'm on the free license, so I'm not contacting Atlassian for help on any of these.

Thanks for any insight!