Automatically move ticket from backlog to 'TO DO' when added to active sprint

[Growthbox]

Hi there,

We have a scrum board that pulls tickets from kanban projects which initially has tickets on 'Backlogs'. On this scrum board, we want to change the status automatically from 'Backlog' to 'TO DO' when adding the backlog ticket to an active sprint. How do we go about that please?

Thank you.

[andrew_pass]

Can do it with Automation, will be something like the below -

You might not need the condition for sprint in OpenSprints() but give it a bash and see what happens.

[Growthbox]

Hi @andrew_pass 

Thank you for your response. I'd like to explore this option more but somehow it's failing and I don't know why. The idea is there -  that whenever a ticket with a 'Backlog' status enters an active sprint (regardless if it's a newly created sprint or anytime within the time of the sprint), it will transition the ticket status automatically to 'TO DO'.  - so I'm not sure why it's not working.

[Krish Loku]

I am facing the same issue and is there a solution to this 

[Chris Buzon]

What is the failure message you're seeing?  This should work fine,

[Trudy Claspill]

Hello @Growthbox 

Welcome to the community.

Can you please confirm for use that the source project that contains these issues is a Company Managed project or a Team Managed project?

[Growthbox]

Hi @Trudy Claspill 

Thank you for your response. All the source projects are company managed projects. 

[Trudy Claspill]

@Growthbox @Krish Loku 

Please show a screen image of the rule you have and the details of the Audit Log for when the rule ran.

[Krish Loku]

Hi @Trudy Claspill and @andrew_pass 

 I tried without the  sprint in OpenSprints() and it worked

How to do the reverse automation, that is when a ticket is moved out of the sprint to backlog to change its status to 'Backlog' automatically??

[Trudy Claspill]

@Krish Loku 

Please start a new Question post to get help with your issue. If this post is relevant to your question include a link to it.

Please provide the details of the automation rules you're trying to use.