Automation - Can't update subtask's field

[Charline Charrier]

Hello!

I want create a rule : when a substack is created, the field "labels" is valorized with the value of the parent issue.

My rule  : 

when issue is created

and the type of the issue is subtask

then modify the field "labels" with the value labels fron the parent issue

I put a screenshot but it is in french.

My error message (by google translat)

"Unknown fields were included during editing, they may not be available for the project/type. Check your custom field configuration. Ignored fields -
Description (description)
No fields or field values ​​to edit for tickets (may be due to non-existing field values ​​in a given project):
VAA-54"

(VAA-54 is my substack)

Do you have any idea? 

[Charline Charrier · Accepted solution]

The problem came from the actor of my rule.

I changed the actor and put my account and it's work ! 

[Charline Charrier]

Hello,

My rule was in one project. I changed my rule to become a global automation (it a rule for all my projects on jira - i have the admin right) 

I have now a different error message, i don't have the permission to display my subtask ! So i think it is a problem of permission. 

[Charline Charrier]

Hello @Trudy Claspill  ! 

Thank you ! :) 

I am working with a company managed project.

I am not sure to understand your second question. If you ask me if my sub-taks is reconized like a sub-task by jira, yes it is! i put a screenshot (sorry in franch always :) ) 

[Charline Charrier]

If i can help you, i can change the language of my jira!

[Trudy Claspill]

Hello @Charline Charrier .

Welcome to the community.

Are you working with a Team Managed project or a Company Managed project? At the bottom of the navigation pane on the left it will say which type of project it is.

Is the Labels field part of the Issue Layout for your Sub-task issue types?

[Trudy Claspill]

@Charline Charrier 

To look at the issue layout:

1. View a Sub-task issue. Click on Configure.

2. Is the Labels field listed on the left, as shown in this image, or is it on the right under Hidden Fields?

[Charline Charrier]

Hello @Trudy Claspill 

Thank you for your help! 

I checked and the Labels field is listed on the left, under "Context fields"