Automation Not Loading

[Rica]

Problem

I am trying to access the Automation feature on JIRA, but I can't seem to do so on both the system or project level.  I am the owner/admin, so I don't believe this would be a permissions issue.

In my project, when I go to Project Settings > Automation, I get an infinite loading symbol on the screen.  This doesn't happen for any other project settings.

In JIRA system settings, if I click Automation rules, I also get the infinite loading symbol.

Steps Tried

• Going to the page directly via a link in another community post (https://yourdomain.atlassian.net/plugins/servlet/ac/com.codebarrel.addons.automation/cb-jira-automation-rules#!/ -- changing to my domain, ofc).
• Creating a new project from scratch and accessing from there.  (both classic and next gen types)
• 2 different browsers, 2 different computers.
• Waiting a few days and trying again in hopes it would magically fix itself, as it seems to have happened to others...

Any assistance on accessing the automation section would be most appreciated.  I mainly need it within a single project, where my understanding is that the free version should be able to freely access.  Thank you!

[Wagner Pinto]

Having the same problem, and sometimes it works when I clean cash. But that's not a valid solution, as it continues not loading under project settings or Global Rules.

[Daniel Wong]

Hi Rica,

I'm not too familiar with Cloud but I tried testing this and Automation loaded fine for me after a few seconds of the loading symbol on screen.

I noticed Classic and Next Gen projects have different URLs for accessing Automation. You can try using these direct links to access automation on your project (depending on whether you use Classic or Next Gen):

• Classic

• https://yourdomain.atlassian.net/plugins/servlet/ac/com.codebarrel.addons.automation/cb-automation-project-config?project.key={projectKey}&project.id={projectID}

• Next Gen

• https://yourdomain.atlassian.net/jira/software/projects/{projectKey}/settings/apps/com.codebarrel.addons.automation__cb-automation-project-config

Replace projectKey with your Project Key and projectID with your Project ID. Please note these URLs might not work if Atlassian updates things in the backend.

Hopefully one of them works for you as of time of writing.

Another way I found to access Automation config page is by going to Manage Apps > All Apps > search for "Automation" > click on "Get Started". This seems to take you to the post install page where you can automate a sample project or automate an existing project.

[Rica]

Hi Daniel,

Thanks for your reply. 

Unfortunately, the direct URLs did not work.

I tried going the Manage Apps route, and got to the post install page.  However, if I try to select an existing project, it doesn't show me my project list -- instead it just says "all projects."  If I try moving forward with all projects and click automate, the page just hangs.

If I say "automate sample project" and click automate, I get the following error: 

An unknown error occurred. Please contact Atlassian support. [object Object]

[Daniel Wong]

That's unfortunate and definitely doesn't sound right.

You'll need to contact Atlassian Support so they can dig under the hood and see if something is stuck in your Jira instance.