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Automation Rule stuck in progress

Mahima Srivastav
Mahima Srivastav
Contributor
June 30, 2021

One of my Automation rules has been stuck in-progress for quite some time now.

Is there a manual way to stop the in progress automation?

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Sadeesh Narendran
Sadeesh Narendran
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June 30, 2021

@Mahima Srivastav Did u try disabling the Automation?

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Mahima Srivastav
Mahima Srivastav
Contributor
June 30, 2021

I did. But that didn't help. I guess for some reason it was stuck in a loop and resolved itself.

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Sadeesh Narendran
Sadeesh Narendran
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June 30, 2021

Check the Audit logs for details!

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Mahima Srivastav
Mahima Srivastav
Contributor
July 2, 2021

I did. Somehow it didn't show any signs of delay. Probably a one-time bug

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John Funk
John Funk
Community Champion
June 30, 2021

Hi Mahima,

Unfortunately, you can't stop the automation manually once it gets started. It will eventually run it's course and error out due to a loop or will get throttled. 

The Audit Log should give you some details as to the problem. 

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John Funk
John Funk
Community Champion
July 2, 2021

Is it working for you now?

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