Automation: Send email to address in custom field

[Jessica Golden]

I am attempting to send an email upon resolution to an address listed in a custom field on the issue.  

I have tried using the field name as well as the field ID and both seem to be failing in the mail log. 

{{issue.sender email address}} AND {{issue.customfield_xxxxx}} AND {{issue.customField_xxxxx}}

If I enter a regular email address on the automation rule, it sends fine. But the smart value isn't working.

[Jessica Golden · Accepted solution]

We were finally able to confirm that the data was pulling correctly, but the email was being blocked on our email server. Should have been the first place I looked, but was convinced I was doing something wrong. Thank you kindly for your help!

[Haddon Fisher]

Take a look at the issue using the REST API ("yourjiraurl.com/rest/api/latest/issue/[issuekey]") and see if it is storing the email address as a basic string or if there's something else going on?

For example, if your custom field is a 'user' type field, the field is actually an object with a bunch of values. As example, the assignee field:

assignee": {
"self": "...",
"name": "gus",
"key": "gus",
"emailAddress": "gus@somedomain.com",
"avatarUrls": {
"48x48": "...",
"24x24": "...",
"16x16": "...",
"32x32": "..."
},
"displayName": "Gus IsMyName",
"active": false,
"timeZone": "America/Havana"

To get at Gus' email, I think you would need to use the smart value:

{{issue.customfield.emailaddress}}

[Jessica Golden]

Thank you for that! I have confirmed that it's storing it as a string as intended. Is it possible that it has something to do with the address not being associated to a user?

[Haddon Fisher]

I wouldn't think the type of field would matter much except how you access the info...What type of custom field are you storing the email address in? Have you tried {{issue.customfield.value}}? 

[Jessica Golden]

Thank you for your help and feedback! We figured it out - it wasn't JIRA or me... it was the email server config.

[Haddon Fisher]

Phew!!!!

[Niranjan]

Hi @Jessica Golden ,

I am unsure of exact requirement, but if you are looking to send a custom email to an email address  (for a workflow transition) specified in a text field, you may try using

issue.getAsString("customfield_ID")

[Jessica Golden]

Do I replace the "Customfield_ID" with the id number?

[Niranjan]

yeah it should be customfield_12345.

issue.getAsString("customfield_12345")