Automation: copy comments from SM to Jira Software

[Peng Zhou]

Hi all,

I'm trying to make this automation rule but can't seem to figure it out and wonder if it is possible what I want. What I want is:

- When an agent makes a comment in Jira Software, the comment gets copied over to SM as an internal note.

When an agent makes an internal note, it gets copied over to Jira Software.

This is my current rule, but the problem is that Jira Software has no internal note so the rule doesn't work when an agent makes a comment in Jira Software.

Can anyone help me with this? Thank you!

[Tessa Tuteleers · Accepted solution]

Hi @Peng Zhou , 

you will need to distinguish the different kind of comments with an if / else 

Easiest way to do that is with the projectType.

If projectType in (service_desk)  , then the comment needs to be internal, 

else the check is not necessary. 

However, I would recommend strongly to create a much narrower condition and using link types / projects to make sure not every comment gets copied to all linked issues. 

Make sure that it will only copy to and from JSM issues with a related issue condition or something. Also make sure that this rule cannot be triggered by automation itself, or you will be stuck in a loop. :) 

Hope this helps!

- Tessa

[Peng Zhou]

Thank you @Tessa Tuteleers

It worked! I added if/else rule for both projects, thanks a lot!