Automation for mentions in comments

[Habeeb Khan]

I want to create an automation where if a user is mentioned in the comment section, the user should get notified via email. Is there a way to do it? Or does JIRA has an in-built capability where the user gets notified automatically when mentioned?

[Trudy Claspill · Accepted solution]

Hello @Habeeb Khan 

A user is automatically notified when they are mentioned in an issue.

However, a user can disable that in their personal settings, by changing the "Send me email" to "Don't send me email" or by unchecking the "Someone mentions you" box.

[Habeeb Khan]

Thank you so much @Trudy Claspill . Is there a way to get notified on Slack as well? Should the user use JIRA bot for this?

[Trudy Claspill]

Refer to this document for information about how a user can receive notifications in Slack.

https://support.atlassian.com/jira-software-cloud/docs/use-jira-cloud-for-slack/