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Automation for project with a notification scheme

rmax December 20, 2024

We have a project with a Notification scheme but we wanted to only notify groups of people depending on the issue type when an issue is created.  I've created the automation rule (below) and have tested it out a few times but it is not notifying the intended group.  Any ideas?

2024-12-20_09-48-05.png

 

 

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 20, 2024

Hello, Good day. You could try the logic shown on the following screenshots.

Screenshot 2024-12-20 at 3.27.10 PM.pngScreenshot 2024-12-20 at 3.28.06 PM.pngScreenshot 2024-12-20 at 3.28.31 PM.png

Jakub Koc
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December 20, 2024

Hi @rmax

It seems like you've set too many if conditions for your automation, basically reading your automation you are checking if the issue type is all of the listed which is why it won't work. 

Additionally to what @Mohanraj Thangamuthu I can suggest adding branches for each of the issue types, it will make everything look much better and run in single automation:)

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rmax December 20, 2024

Thank you for explaining that, I see the issue now.  How would I create a branch?  As I was going to do a separate rule for another ticket type but I realise I could do it all in this rule with branches

rmax December 20, 2024

Thank you @Mohanraj Thangamuthu that worked!

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Jakub Koc
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December 20, 2024

Basically you could build something like this:

Screenshot 2024-12-20 at 14.07.03.png

You can add branch the same way as any other component 

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rmax December 20, 2024

Got it.  Thanks!

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