Automation is failing to add the Product Onwer to the defect when new defect is created.

[Glenn_Riley1]

Why is my automation failing when it gets to adding the PO to the new defect?

Thanks for the help Glenn.

[Mikael Sandberg]

You may want to update your post and remove the URL, this is a public forum and most of us here are customers just like you and do not have access to other customers instances.

If you can post a screenshot of the error that you get that would be helpful, and also what your rule looks like.

[Glenn_Riley1]

URL removed, screenshot uploaded

[Mikael Sandberg]

It looks like the screenshot was not saved when you uploaded it...

[Glenn_Riley1]

[Mikael Sandberg]

Is the project a team-managed or company-managed? The error you get indicate that you have more than one field called Product Owner and if you are using a company-managed project then you can use the advanced option to set the owner by adding this to the advanced option:

{ "fields": { "customfield_12345": { "id": "<atlassian Id>" } } }

You can get the custom field Id by going to Settings > Issues > Custom field and locate the Product Owner field. Then click the three dots and hover over one of the options, the URL will have the Id for the field at the end.

[Bill Sheboy]

Hi @Glenn_Riley1 

Adding to Mikael's answer...

This symptom can also happen when the issue is not fully loaded after the Issue Created trigger.  The work-around for this known problem is to add a Re-fetch Issue action immediately after the trigger.

And also: I note your rule is performing 4 different edits on the trigger issue.  That can "walk over" prior results, because the issue is repeatedly starting with the data from the point in time of the rule triggering.  Please try to combine those and perform one single edit action, selecting each of the fields from the drop-down list.

Kind regards,
Bill

[Glenn_Riley1]

I have the ID cf[10167] = 6169cf0d9cdb9300722233ab), what I don’t know is how to write the script in the correct syntax.

Can you write the syntax ?

[Mikael Sandberg]

This should do it:

{ "fields": { "customfield_10167": { "id": "6169cf0d9cdb9300722233ab" } } }

[Glenn_Riley1]

Thanks, PO is now populating during automation