Automation rule to close master ticket

[Roopa Dass]

Hi - I'm looking at designing a rule that will close the parent ticket only when its cloned tickets are marked as Done .
The 'Cloned Issue Status' rule I created seems to close the master ticket if any one of the cloned tickets are marked closed. Any help will be greatly appreciated.
In the screenshot attached - TRIAG-2 is the master and AS-302 and SF-1020 are the cloned tickets

[Tharaka_Hettiarachchi · Accepted solution]

Hi @Roopa Dass ,

Please Check Following attachment

1. Trigger the issue when transition from status 'TODO' to 'DONE' (or according to your requirement)

2. Create branch for parent

3. Add a related issue condition as follows

4. Then Transition the parent issue to 'DONE' 

cheers!

[Roopa Dass]

Hello @Tharaka_Hettiarachchi  - Thank you for your reply .I tried this but closing the cloned tickets doesn't change status of the parent 

[Tharaka_Hettiarachchi]

Can you send me your rule? 

[Roopa Dass]

[Tharaka_Hettiarachchi]

You need to change the issue type in branch rule.

Check this out

https://www.youtube.com/watch?v=QxBXdtmsoVs

we can't use parent here

Thank you.

[Roopa Dass]

Thank you @Tharaka_Hettiarachchi - That worked :)

[John Funk]

Hey @Roopa Dass - I am marking Tharaka's answer as accepted. Let us know if you still need something with this one. 

[Roopa Dass]

Thanks John - All looking good for now :)

[John Funk]

Great!