Automation rules (All of them) stopped working

[sergey_anyvisa_co_uk]

Hi All,

I setup some automation rules in JIRA to handle ticket assignments and email notifications. The rules were working fine until today. The same rules that I had working a few days ago are now not triggered. Nothing has changed in the JIRA setup since then. 

I checked if we are still within our allowance and we are (we are on a free plan with 49 executions left). 

I did change some of the rules to run on one project only to avoid the execution limit of the free plan, which also makes senes since we only have one project. When I tested them just after making the change, they were working just fine.

Where should I even start troubleshooting this?

Thank you all for any help!

[Liam Green · Accepted solution]

Hi @sergey_anyvisa_co_uk 

There is currently an issue with Automation that Atlassian are looking into:

https://jira-service-desk.status.atlassian.com/

Regards, Liam

[Siri Nama]

Hi Liam,
We are facing the same issue in Jira software(cloud).

[Liam Green]

Hi @Siri Nama 

It is affecting Service Desk and Software in Cloud:

https://jira-software.status.atlassian.com/

Regards, Liam

[Joe Hankin]

Hi All, yes we are having this issue too.

[sergey_anyvisa_co_uk]

Thank you

[Mark B Wager]

Thank you!!!