Automation to Update a field when Issuetype changes

[Jyothi Ravipati]

Hi,

I would like to have a field created Date Updated when an Issue type is moved from bug to Product Bug. When Moving happens, Created date should be displayed with that date of moving.

Is there way using Automation or JMWE to fullfill the requirement. Please suggest.

Thanks in Advance

[Jack Brickey]

You cannot update the system Created date field. You could consider adding a new date field to capture when an issue was moved.

[Jyothi Ravipati]

Hi Jack,

I was asking the same. When I made an Issue move from One Issuetype to Other, how can I capture that Date using Automation.

Thanks in Advance

[Jack Brickey]

You will have to be a bit sneaky with this one I think since Issuetype does not support historical evaluations in JQL, I.e. type = "product bug" and type was bug is not supported. So here is one idea you might try.

Create an automation role that will add a label based on the type. For example

• trigger - issue created
• condition - type equals bug
• action - labels = type-bug

Then create a second rule like this...

• trigger - When value changes for issuetype
• condition - JQL type = "product bug" and labels = type-bug
• action - edit issue and set your date field and also remove label type-bug

[Jyothi Ravipati]

Hi Jack, Thanks for Your quick response on this and The workaround you suggested is awesome. I got struck in the Process. For the second rule , in Action when I set Date field, I have took this Automation as attached below. But It was throwing me error for that Automation. Can you look into it once.

[Jack Brickey]

My guess is that the IMP Create Date is not associated with the screens of the project. Do you have multiple custom fields of the same name? Can you go verify this under the administration section then issues than custom fields? If you do, as the error seems to indicate, then it is possible you are choosing the wrong one for your project. As a test, you might want to simply add the date into a comment in the automation rule just to see if everything else is working OK. However ultimately we need to figure out your custom date field.

[Jyothi Ravipati]

Hi Jack,

Thanks for your help on this.

Issue got resolved. I have changed automation rule so that a single automation rule achieves the Usecase. 

Attaching screenshot for your reference.