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Automation to set status on parent issue

Paul Dokken
Contributor
April 19, 2022

I have a JSM project and create linked software issues that are linked.  When I change the status to DONE in the software project issue I want the linked JSM issue to be set to DONE.  Here is what I have but it doesn't work.  Should I include I have it run on both the JSM and Software project?Screen Shot 2022-04-19 at 1.49.17 PM.png

1 answer

0 votes
Jack Brickey
Community Champion
April 19, 2022

What does your audit log show?

Paul Dokken
Contributor
April 28, 2022

Sorry for taking so long to get back to you. 

The logs says no related issues could be found.

So I want, issue in a SF project called FSO, is transitioned to done to mark the linked issue in a Jira Service Management project called FS to be marked done.  

automationLog.jpg

Jack Brickey
Community Champion
April 28, 2022

My guess here is that there are no linked issues on the issue that triggered the rule. Please verify this theory. 

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