Backup to Data Center stuck

[Rudá Cunha]

I'm trying to export my cloud to import into the Data Center.

But it's been stuck for over a day, with no progress. I can't cancel, I can't restart.

How could I solve this?

[Andy Heinzer]

Hi @Rudá Cunha 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1027568

I'm not sure why that feature would be in a stuck state, but perhaps our team can investigate your environment in more detail to try to help here.

Andy

[Trudy Claspill]

Hello @Rudá Cunha 

What is shown on the screen?

I found one unresolved issue, so far, related to backup/cloud export.

https://jira.atlassian.com/browse/JRACLOUD-79770

[Rudá Cunha]

In my case the problem is in the backup for server.

[Trudy Claspill]

Your post tags indicate you are using a Free Jira Cloud version.

Do you have a valid license for Jira Cloud, or a non-expired license giving you access to Atlassian Support for a self-hosted Jira product?

My internet searches are not finding anything related specifically to the stalling of the Jira Cloud Backup process in the database preparation step. The best option would be to contact Atlassian Support directly, but that requires a valid, paid license.

[Rudá Cunha]

I don't have a Cloud license

[Trudy Claspill]

You selected the option to create a backup for loading on a Jira Server. Do you have a non-expired Jira license for the instance you want to load it on?

Or do you not intend to actually load the backup on another instance?

[Rudá Cunha]

We have a trial license for the data center, we are analyzing it for migration, if it is worth it for our scope.

[Trudy Claspill]

I have flagged your post to raise it to the attention of Atlassian team members. 

[Rudá Cunha]

Thanks a lot for the help.