BigGantt installation problem

[Кисляков Максим]

Hello Atlassian Team,

We are trying to install BigGantt (1.0.118-AC) on our Jira Software (Cloud) site, but after installation the BigGantt app does not work. I attach a screenshot. What could be the problem?

Thank you.

[Sary Al-Assad]

I'm getting the exact same problem. Is this something new? and is It expected to be solved soon?

[Кисляков Максим]

Hi Sary,

Yes, we solved the problem with the help of the vendor's support service. To do this, perform the following environment configuration.

Insufficient Jira Permissions guide 

Kind regards,
Maxim

[Sary Al-Assad]

Thank you. I tried the permissions thing but the issue still exists. The problem described in the article (Biggantt needs access) is different from the one at the top of this thread (multiple "error" boxes).

Kindly let me know if there's another way to try and fix the issue.

Thank you

[Mateusz Sołowianiuk]

Hi @Sary Al-Assad 

I am afraid that it will not be possible to provide you with an instant fix to this just on the basis of knowing your scenario. I invite you to raise a support ticket via our Service Desk so that we are able to investigate your specific case and advise how to resolve it. 

Thank you in advance!

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

[Sary Al-Assad]

Thank you Mateusz. For some reason biggantt is working now. Thanks again.

[Mateusz Sołowianiuk]

Hi @Sary Al-Assad 

I firmly believe that the hotfix release that was deployed yesterday contained a fix to your issue. I'm glad that you're able to operate on the plugin without interference again. 

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

[Mateusz Sołowianiuk]

Hi @Кисляков Максим 

Thank you for opening the support ticket! I am sure that our team of experts will be able to resolve this in a timely manner. Hopefully, you will be able to benefit from BigPicture 8's features soon.

Best regards,

Mateusz Sołowianiuk

[Alexander Pappert]

are there errors in the logfile?

can a re-index help?

you could open a vendor ticket at marketplace https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?hosting=cloud&tab=support 

[Кисляков Максим]

Where can I find the logfile?

As far as I know, reindexing is not currently supported by Jira (Cloud). Maybe I'm wrong.

Yes, I opened a ticket to the vendor, thank you.