BigPicture Connection lost -"Migrating Data center"

[Daniel Sweet]

Hi All,

I have lost my connection to BigPicture, either getting a spinning loading indicator or a message saying "Migrating your data to a different data centre...please wait a minute".

It's been 15 mins so far. Wondering if anyone else is experiencing issues?

Thanks for your help

[Anna-BigPicture · Accepted solution]

Hi @Daniel Sweet

I am sorry that you experience the inconvenience.

We would like to investigate your case individually. Therefore, please, raise a ticket via our Service Desk, providing us with more details (e.g., your base URL). This will allow our product specialists and developers to investigate your instance and plugins on time.

[Daniel Sweet]

Thanks for the response. Ticket was raised earlier. Posted here as I was unable to raise a support ticket for some time, so wasn't sure if that was a related system issue.

Thanks

[Anna-BigPicture]

@Daniel Sweet

I've checked your Support ticket, and it was under investigation so far. It looks that the migration is completed successfully. You can expect a response to your ticket soon.

Have a nice weekend!