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Biggantt software down or slow?

Christian Wilson October 26, 2021

Multiple projects in the biggantt software do not load.  I can open the projects fine outside of biggantt.  

Is anyone else experiencing this issue?  

2 answers

0 votes
Christian Wilson November 2, 2021

Following up on this, the issue still persists and is intermittent.

I am beginning to believe that the issue is related to the app being unable or have a slow capability in resyncing of data.   The app works but the larger projects have trouble loading

Anna-BigPicture
Atlassian Partner
November 2, 2021

Hi @Christian Wilson

Synchronization issues are individual and may be caused by many reasons, e.g., a number of users. Please have a look at BigPicture Sizing Guide to find tips regarding optimal setup.

Nevertheless, I recommend contacting our Service Desk so that our experts can review your instance and pinpoint the exact cause of intermittent performance issues.

0 votes
Fabian Lim
Community Champion
October 26, 2021

Hi @Christian Wilson

I would check if there are any additional filters added  that would not let you see the project tickets.

Check the quick filters and also the task scope filters.

Regards

Christian Wilson October 26, 2021

There have been no filters added, everything was working a few days ago with identical filters and smaller projects whos in biggantt with the same filters.

I should note this is only affecting certain projects, one or two other projects still show up just fine in biggantt.  it appears the ones that are affected are the largest projects 

Fabian Lim
Community Champion
October 26, 2021

Check the performance guide here and hopefully you get an answer before @Anna-BigPicture replies.

Link: https://wiki.softwareplant.com/biggantt/8.1/getting-started/biggantt-sizing-guide

Like Anna-BigPicture likes this
Anna-BigPicture
Atlassian Partner
October 27, 2021

Hi @Christian Wilson

If you are still experiencing the problem, I highly encourage you to reach Technical Support out via our Service Desk, providing us with more details like your base URL. Our experts and developers will investigate your instance individually.

Christian Wilson October 29, 2021

I have not found a solutions for this issue yet.  It did work yesterday and now today does not want to load.  

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