Browser memory

[yann.boulanger]

Hi,

I'm using Firefox, last updated version. could use explain me how to restraint memory usage, as every jira ticket I'm opening is using 600Mo of memory, tab after tabs ?

Best regards,

Yann Boulanger

[Tomislav Tobijas]

Hi @yann.boulanger ,

Not sure if this is the best place to ask this and I would suggest checking out official Firefox Support docs.

However, you could maybe check out the following materials as these options might help you in a way:

• https://www.groovypost.com/howto/reduce-firefox-memory-usage/
• https://www.reddit.com/r/firefox/comments/zlsit3/is_there_a_way_to_manually_limit_firefoxs_memory/

I haven't been using Firefox for a while now (switched to Brave) so I can't help much more here.

Cheers,
Tobi

[yann.boulanger]

Hi,

I think that this is due to Jira or my compagny implementation of Jira because :

- We have tried with windows 11/firefox

- Windows11 Chrome

- Windows 10 firefox

- Windows 10 Chrome

- Ubuntu Firefox

- Ubuntu Chrome

With each time the same behavior : each folder is using 600Mo of RAM.

But it should be easy to check, just open a Jira ticket and check your browser memory usage.

Best regards,

Yann Boulanger

[Sunny Ape]

But it should be easy to check, just open a Jira ticket and check your browser memory usage

I did a quick test of FF 136.0.1 (64-bit) on Win11. With FF open with a single empty tab, it used about 494Mb of RAM. After logging into Jira Cloud and opening 5 issues in 5 tabs, it used about 1,937Mb of RAM:

So, a total RAM usage increase of 1,443Mb works out to being 288.6Mb per tab per issue.

It's the 21st century. Web browsers are the de facto platform for interacting with cloud distributed, web based SaaS products, all of which depend heavily on browser side scripting and code processing to achieve the desired outcomes. This has been the normal state of affairs for more than a decade and should come as a surprise to almost nobody.

If this RAM usage is, for some reason or other, somehow of concern to you, raise a support request with your company's IT Service Desk.

[yann.boulanger]

What is surprising for me is to wait for my laptop to load all thoses data before been able to interact with ticket. It's so slow ... It seems that it takes 5s on very big PC (I7 13th, DDR5 64Go, raid 0 mnve disk...) to display a single ticket. On my work laptop, at least 11s (I5 10th, 16G DDR 4 single mvne disk). On our previous tool, one second was enough.

Can't you try too optimize your code, everything should be faster then ...

We were using redmine before, every ticket appears in a second and we don't have to wait for the page to stop moving, which is for really annoying (it moves because it loads module per module and page change it size to display newly loaded one). What could be possible is that Jira is loading modules one by one to be sure that the user will not try to reload the page because it's too slow.

Gmail is using (only) 400Mo of memory but it loads in 2s, it's possible...

[Sunny Ape]

What is the URL / path to your organization's Jira Cloud instance?

When you raised that support request with your company's IT Service Desk, what was their response about the problem you are experiencing?

1. What testing did they do with your computers / network connection to isolate the problem from being that instead of Jira Cloud itself?
2. Did they say it was only you experiencing the problem, or every single person in the entire company?
3. Did they say if there was a known issue they were aware of, such as a network problem at the company, or if there was a genuine issue with Jira Cloud affecting the entire company?
4. If the latter, did they say if they have an active support request open with Atlassian to investigate the problem?

[yann.boulanger]

I have not asked my IT anything because it happened on every computers in my compagny, and even on my personnal computer (the "big one"), so I assume that it's not related with the client but with the server.

It begans to become a joke at work, "chrome is lighter than Jira considering RAM", "oh wait, I have to open a ticket, let me 10 minutes...", etc.

My compagny Jira URL is https://eloquant.atlassian.net.

I'd like to send you the HAR file but this system doesn't allow it

[Sunny Ape]

I have not asked my IT anything because it happened on every computers in my company

Well, since you say this problem can be reproduced on every computer in the whole company, and you believe many others in the company seem to share your opinion about the problem and the whole Jira Cloud experience, then I suggest that this is something that you really, REALLY, REALLY should be liaising with your company's IT department to investigate further.

Have fun

PS. I also suggest you share that screen grab with the IT department, as it shows evidence that the Appbox.ai plugin that's been installed might be a contributing factor.