Bug: Update to Jira 8 broke all Agile board and comment issues

[Xarkam]

 Hello,

I proceeded to update Jira into Jira 8.

All my Agile kanban board is broken with this stack trace:

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details
Exception: Uncaught Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
Resource: https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK
Line: 65
Column: 8302
Exception: Uncaught Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
Resource: https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK
Line: 65
Column: 8302
Exception: Uncaught Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
Resource: https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK
Line: 65
Column: 8302
Environment
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.96 Safari/537.36
Stack trace
Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
at Function.re.error (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:8308)
at re.tokenize (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:16271)
at re.compile (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:16378)
at re.select (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:17620)
at Function.re (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:2951)
at Function.c.find (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:83:1259)
at HTMLDocument.handlers (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:35593)
at HTMLDocument.dispatch (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:34835)
at HTMLDocument.v.handle (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:33212)

This broke whole kanban page. Including Jira Navigation bar.

Checked with Chrome/Firefox and no browser cache.

Edit: comments for issues is also affected by this bug. New page is opened for commenting instead of add after the comments list

[Xarkam · Accepted solution]

Hello, 

I removed very old plugins in folder ./application-data/jira/plugins/installed-plugins

-rw------- 1 jira jira 312K May 03 2018 10:45:30 acceptancecriteria-3.2.2.jar
-rw------- 1 jira jira 4.4M Dec 09 2016 20:34:43 base-hipchat-integration-plugin-7.8.29.jar
-rw------- 1 jira jira 1.1M Dec 09 2016 20:34:43 base-hipchat-integration-plugin-api-7.8.29.jar
-rw------- 1 jira jira 3.9M Dec 09 2016 20:34:43 hipchat-for-jira-plugin-7.8.29.jar
-rw------- 1 jira jira 4.1M Jun 11 2018 16:45:11 je-3.6.4.jar
-rw------- 1 jira jira 7.8M Apr 25 2018 13:23:06 plugin_1682675826645144253_atlassian-universal-plugin-manager-plugin-2.22.9.jar
-rw------- 1 jira jira 7.7M Aug 07 2017 14:45:05 plugin.2748261022094058553.atlassian-universal-plugin-manager-plugin-2.22.4.jar
-rw------- 1 jira jira 315K Mar 17 2016 17:02:58 plugin.4115449260960286045.jira-importers-asana-plugin-1.0.5.jar
-rw------- 1 jira jira 2.6M Jan 09 2018 11:50:11 plugin_6943473997674594374_plugin-jira-1.8.4.jar
-rw------- 1 jira jira 2.7M May 22 2018 13:11:09 plugin_8249651359643682378_plugin-jira-1.10.3.jar

One of this make the error.

Why do I still have very old jira plugins in this folder?

[Deleted user]

Removing acceptancecriteria-3.2.2.jar worked for me.

[Zbyněk Konečný]

The plugin causing this is the acceptance criteria plugin.

[Xarkam]

Thanks for your information :)

[Bharath Kumar Kappala]

@Zbyněk Konečný  We have a similar kind of problem where can I find the Acceptance criteria plug in ?

[Zbyněk Konečný]

Just follow the standard procedure for disabling apps:
https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html

[Bharath Kumar Kappala]

Thanks

[Bharath Kumar Kappala]

@Xarkam Could you please share the solution for this problem if you found any thanks.

[Xarkam]

Please, look accepted answer tagged post.

[Bharath Kumar Kappala]

Thank you

[Gabriele Franck]

Hey, xarkam

Did you perform the upgrade following the steps from Upgrading Jira applications?

[Xarkam]

Edit2: backlog is also affected.

Yes, absolutely.

I do not have also any addons in my instance of jira.

Maybe it's a remanence of an addon that I had put in the past?

I also looked at the logs on the server and devtools in my browser and I have no errors.

edit: css class is present in: 

https://issues.osames.org/s/b052076d5cd7381233e3235f4cca9b75-CDN/g4j83p/800007/b470ce35634c35ab5fa1e355a0c98c03/5e2dc0f7f821d604ebee64018456c8b2/_/download/contextbatch/css/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.css?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&whisper-enabled=true

Each click on page make an error, but I can interact with links.

[Xarkam]

After investigating, the problem also affect issues new comments creation.

On create new comments, Jira redirect to new page for writing comments.

An javascript error appear on clicking comment button:

batch.js:65 Uncaught Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
 at Function.re.error (VM1853 batch.js:65)
 at re.tokenize (VM1853 batch.js:65)
 at re.compile (VM1853 batch.js:65)
 at re.select (VM1853 batch.js:65)
 at Function.re (VM1853 batch.js:65)
 at Function.c.find (VM1853 batch.js:83)
 at HTMLDocument.handlers (VM1853 batch.js:65)
 at HTMLDocument.dispatch (VM1853 batch.js:65)
 at HTMLDocument.v.handle (VM1853 batch.js:65)
re.error @ VM1853 batch.js:65
re.tokenize @ VM1853 batch.js:65
re.compile @ VM1853 batch.js:65
re.select @ VM1853 batch.js:65
re @ VM1853 batch.js:65
c.find @ VM1853 batch.js:83
handlers @ VM1853 batch.js:65
dispatch @ VM1853 batch.js:65
v.handle @ VM1853 batch.js:65

@Gabriele Franck the mistake would be the . before # on #ac-wrapper class ?