Bug report "-1 days in this column"

[joewestcott]

Hi folks, in Jira Software, when I first add an item to a column, the board shows "-1 days in this column".

The board also shows a large numbers of dots to indicate how many days have passed.

If the viewer refreshes their browser tab, then the number of days is correct again.

It's a minor UX problem that causes alarm and confusion sometimes.

Is there a way to report this bug to Atlassian?

[John Funk · Accepted solution]

Hi Joe,

You can report a bug here:

https://support.atlassian.com/contact/#/

[joewestcott]

Thank you, John. Done!

[joewestcott]

For reference, this is now support issue # GHS-198616.

I see that Atlassian support tickets are not public, so this is just a note that the support ticket exists, in case anyone else comes across this issue.

[Robert]

@joewestcott Hi!

how did this story end? they created a bug report?
I have the same issue on the latest version.

[joewestcott]

Hey @Robert , it seems that “days in this column” is based on the local client time rather than the server/host time.

So the fix in my case was to make sure that the local client time was correct and not off by a few seconds.

In my case, my computer was not syncing with a time service like the ones that Microsoft and Apple provide, and the local time had drifted by a few seconds.

You can also vote for a feature request to change this behavior and calculate “days in this column” based on the server time, to ensure that everyone experiences the time calculations in a more reliable way:

https://jira.atlassian.com/browse/JSWSERVER-20704

[Robert]

@joewestcott Thanks a lot, I appreciate it.