Built-in analytics for Jira plugins

[Tatiana Sokolova]

Hi! We are thinking of getting analytics of our plugin usage and apps crashes from our customers, and would like to add built-in analytics to plugins code. I understand to there may be restrictions due to GDPR policy, but is there any ways to do it officially, with customers agreement for example?
Where can I find official information on that? And are there any recommendations on third party systems usage (like sentry, firebase and so on)?

Can anyone share their experience and knowledge on this topic?

I'm talking about cloud and server apps both.

Thank you in advance!

[Dario B · Accepted solution]

Hello @Tatiana Sokolova ,

If i understand correctly you are asking for a way to add built-in analytics to the code for Server and Cloud apps in order to collect information about usage and crashes. 

If this is the case, you may want to refer to resources listed in https://developer.atlassian.com/resources/.

Specifically:

• Ask the Developers Community
• Create a Developer Support Request

I hope this helps.

Cheers,
Dario

[Tatiana Sokolova]

Hi @Dario B

thank you for your response, I'll ask it in developers community.

Kind Regards,

Tatiana

[Dario B]

You are very welcome @Tatiana Sokolova .

Also, if you manage to achieve your goals, it would be nice if you could paste the solution in here as well :) 

Cheers,
Dario