So years ago, someone at the company I joined made the most terrible mistake of ignoring all JIRA best practices and created a resolution called "None". To make it even better, they defaulted the resolution to this so as soon as an issue is created, Jira thinks it's resolved. I want to clear out everything with a None resolution and set it back to NULL. Transitions aren't ideal bc I don't want to transition every single ticket out of its current status.
HI @Jerilyn Edginton ,
you can use so called global looping (or reflexive) transitions that won't update the status.
This article explains the usage quite well: https://community.atlassian.com/t5/Jira-articles/How-to-create-global-looping-transitions-in-a-Jira-workflow/ba-p/1135968
Cheers,
Thorsten
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I'm looking at the post functions... if I use
First, it will apply to every resolution and I only want it to apply to items with a None resolution. Second, it's unclear whether the "please select" option will change it to Null.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Jerilyn Edginton ,
In general, since you're about to delete this disturbing "None" resolution anyway, it might be a good idea to rename this one upfront (e.g. DELETE), so that the issue search and the workflow configuration gets easier.
Cheers,
Thorsten
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
For anyone following in my footsteps, these are the steps I plan to take:
Step 1:
Rename the None resolution so that it is distinguishable from Jira’s None resolution in certain configuration instances.
Step 2:
Create a global looping transition (ResolutionFixer) that does nothing but loop statuses back to themselves again. Add a post function to this transition that updates the resolution to None (Jira’s).
Step 3:
Do a bulk search of items with the None (company's) resolution. Transition those items using the ResolutionFixer transition. All items will keep their current status and the resolution field will be cleared and set back to null (Jira None).
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.