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Bulk update with context on custom field

Alexandre Boueye February 12, 2024

Hello,

 

I need to migrate several tickets from a project to another.

I was thinking using the bulk update methode but I have a different contexte on one custum field shared between the 2 projects. 

 

Do you have an idea on how can I migrate all the tickets without updating one by one the field? 

 

Regards

1 answer

0 votes
Jack Brickey
Community Champion
February 12, 2024

I would probably go with a CSV export/import approach.

  1. create a filter that  presents the results of all issues that you wish to move
  2. Export those issues, ensuring that you have all the necessary fields that you wish to import
  3. edit your CSV in excel changing the values of this custom field you speak of to the desired values.
  4. Save your edited file in CSV format
  5. use the import feature to import new issues into your target project

note, I have not elaborated on the necessary fields/columns for your CSV file as I don't have sufficient info to do so. I will leave this to you to ensure that it is accurate. Feel free to check the documentation for CSV important for server.

Alexandre Boueye February 12, 2024

Thank you, I'll look into it.

 

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