Burdown chart with issue count

[Yuri Edward Schulze]

We have a burndown graph for the count of issues that enter or leave the sprint, however in this count it counts the period from 00hrs to 08hs and in this period we don't work and even so the graph keeps dropping the count. My question is how can we customize this graph so that during this period the graph stays in a straight line?

[Mark Segall]

Hi @Yuri Edward Schulze - In your Board Settings, there's a section for "Working Days".  In here, you can set working days, holidays, and time zone.

[Yuri Edward Schulze]

Hi @Mark Segall

Thank you very much for sharing this information, however the options do not meet what I want because in the graph at this time the line still keeps dropping, even though no one is working at that time

[Mark Segall]

Do you have automation running by chance?  The burndown only occurs when issues are added/removed from sprint or resolved.  

[Nic Brough -Adaptavist-]

Indeed, each up or down move on the line really is someone (or something)

• closing
• reopening 
• adding to the sprint
• removing from the sprint
• amending the estimate

You can't customise the graph to lie to you.

In fact, I can only clearly see one change that was made in any of the red boxes you have outlined, so I would chase that one down.  There's a couple of others that might be close, but it's hard to tell from a burndown with lots of jags near the start and end of your non-working time.

You'll want to search for all the issues amended after 8th November 00:01, but then I'm afraid you're going to need to plough through all of them looking for changes that were made sometime between then and maybe 04:00 - we can't just use "updated" as the issue may have been changed again since.